Reelio is designed to collect as little data as possible. We do not directly collect personal information such as your name or email, and we do not track you. This policy explains what information is (and isn’t) involved when you use the app and website.
What information we collect
Reelio itself collects no personal information from you. There are no accounts, no sign-ups, no profiles. We don't ask for your name, email address, or any identifying information.
Your favourites, sets and preferences are stored locally on your device. On iOS, sets and favourites can also sync through your own iCloud - see iCloud sync below. Reelio has no servers of its own, and we never receive anything you create in the app.
That said, some third-party services we use do collect certain limited information, which we disclose in full below.
How we use information
Because we collect no personal information ourselves, there is nothing to use in any commercial, advertising, or data-sharing capacity. Anonymous analytics data (via Amplitude, described below) is used solely to understand which features of the app and website are useful, so we can improve them.
Tracking
Reelio does not track you across apps or websites owned by other companies. We do not use any data for advertising or marketing purposes. Anonymous analytics are collected via Amplitude solely to improve the app - see the Amplitude section below for details.
Third-party services
Data collected by third-party services is retained according to their respective privacy policies.
TheSession.org API
Reelio sources tune data from TheSession.org, a public resource for Irish traditional music. Tune information is fetched from TheSession's servers as you use the app. Reelio has no user accounts, so no personal information is transmitted. For details on how TheSession.org handles server requests, please refer to their privacy policy.
TheSession.org operates independently. Please refer to TheSession.org's privacy policy for details of how they handle requests to their API.
YouTube (in-app video)
The Reelio app includes a feature that displays YouTube video content using an in-app web view. This feature is part of the app only - YouTube is not embedded on this website.
When you use this feature, you are interacting with YouTube's platform inside the app. YouTube (operated by Google) may set cookies, collect device identifiers, and track your viewing behaviour in accordance with their own policies. We have no access to or control over this data. Please see Google's privacy policy for details.
Amplitude: anonymous analytics
We use Amplitude for anonymous usage analytics in both the app and this website.
What Amplitude collects: anonymous usage events (for example, which features were used and how often), and standard technical metadata such as device type, operating system version, app version, and browser type on the website. Amplitude does not collect your name, email address, or any personally identifiable information. Because Reelio has no user accounts, there is no user-level identification - all events are anonymous.
What it's used for: solely to understand how the app and website are used, so we can improve them. We do not share this data with any other party, and it is not used for advertising.
On the website: Amplitude is only initialised after you have explicitly accepted all cookies via the cookie consent banner. It is not loaded until you give consent. Amplitude may use cookies to persist an anonymous session identifier between page visits.
See Amplitude's privacy policy for details of their data practices.
Web3Forms: contact form
The contact form on the support page is processed by Web3Forms, a third-party form handling service. When you submit the form, your name, email address, and message are transmitted to Web3Forms' servers and forwarded to us. Web3Forms does not use this data for advertising. See Web3Forms' privacy policy for details.
Apple iCloud (iOS only, for syncing sets and favourites between your own devices)
On iOS, your sets and favourites are stored in the iCloud key-value storage of your own Apple Account so they can sync between your devices. Apple holds that data for you; we cannot see or access it. See the iCloud sync section below for details, and Apple's privacy policy for how Apple handles iCloud data.
Sentry: crash reporting (iOS & Android apps only)
The Reelio app uses Sentry for crash reporting and error monitoring. Sentry is not used on this website.
If the app crashes or encounters a serious error, Sentry automatically sends a crash report to help us diagnose and fix the problem. These reports include: device type, operating system version, app version, and a technical stack trace of the error. They do not include your name, email, location, or any personally identifiable information.
See Sentry's privacy policy for details.
Cookies
This website uses two categories of cookies/local storage:
- Essential: A single entry in your browser's localStorage (key:
reelio_cookie_consent) that stores your cookie preference. This is set as soon as you make a choice from the consent banner, and is necessary so we know not to show you the banner again. No consent is required for this, as it exists solely to record your own preference. - Analytics (Amplitude): Only set if you explicitly accept all cookies. Amplitude may set cookies to maintain an anonymous session identifier between visits. These are not set and Amplitude is not loaded until you accept.
We do not use any advertising cookies, tracking pixels, or third-party marketing technologies.
Cookie preferences
You can change your analytics cookie preference at any time by clicking the Cookie settings link in the footer. If you withdraw analytics consent, Amplitude will not be initialised on the next page load. No analytics data will be collected after you decline or withdraw consent.
Local data storage in the app
All data you create within the Reelio app - including your favourited tunes, recently viewed tunes, sets you've built, and your settings - is stored locally on your device using React Native AsyncStorage. Reelio has no servers of its own and never receives this data. Uninstalling the app will delete the local copy. On iOS, sets and favourites may also be held in your own iCloud, as described below.
iCloud sync (iOS)
On iOS, your sets and favourites sync between your Apple devices through iCloud. That data lives in the iCloud key-value storage of your own Apple Account. Apple stores it for you, encrypted in transit and on Apple's servers, and only devices signed in to your Apple Account can read it. We cannot see or access it.
Sync is on by default and only works while you are signed in to iCloud. You can switch it off, or remove your data from iCloud, at any time in Settings. Deleting the app does not remove the data from iCloud; use "Remove my tunes and sets from iCloud" first if you want it gone.
Android has no iCloud sync. Sets and favourites stay on the device.
Changes to this policy
We may update this policy from time to time - for example, if we add a new third-party service. Any changes will be posted on this page with an updated effective date.
Contact
Questions about this privacy policy? Get in touch via the support page.